Where to get UpAir One parts

One major concern for people that own, or want to buy an UpAir One drone is parts availability.
GTen doesn’t have a great customer service, but we can manage ourselves!

I want to have some parts for you right here on this page.
There are more and more parts available, apart from the mainboard you are able to replace every part.

Batteries (Drone)
Batteries (Controller)

 

35c 3rd party batteries  (For the drone)
Only need the cover from the battery mod
Gimbal for action cam (Also for newest models)
Gimbal with integrated 2K/4K camera
Transmitter Mainboard
Motors
Body Shell
Charger for drone battery
Landing Gear
Controller FPV Antenna
Gimbal Dampers

88 comments

  1. great to know you can get parts for the upair. I don’t know if this is the right page to comment on, but after stripping my upair one to the bare bones as per Cruzroy, I discovered that I didn’t have a usb port at all.The only connector that resembles the place where Cruzroy’s was in his video was a small plastic socket, where obviously the GTen people have loaded their firmware and then removed the plug! Anyone else found this, or am I just lucky that way.

  2. Hi, Yes that seems to be the same as my connector, but where do I find the proper plug to fit it. I don’t think I’ll be able to get a cable with that particular fitting to usb, or am I missing something here? I don’t suppose the micro usb fits in there.

  3. Hi, I have tried to purchase this cable using the link you sent but it obviously doesn’t post to u.k.as when I try to retrieve postage costs it only allows pick up from Shenzhen! Can this not be purchased closer to home?

  4. Hello there, what is the 6 pin connector called on the UPair One?
    It’s on the top of the camera where the wires are hiding.

  5. My micro mini usb plug broke off “V-4” board. Do you have replacement and can i replace with newer plug type board as mentioned in previous comment?

    Would appreciate information, thank you
    zman

  6. Lol, don’t know the name of board. It’s the smaller one with the mini USB in-port.
    USB plug positioned so close to a capacitor that it broke of from board. (Usb).
    G10 did reply to me! Ends up they no longer have board in stock. G10 stop production of Up air Chase One. They are coming out with new model soon.
    FYI, I did inform Lily (contact person from G10) of improvement’s recommend by me and problems I’ve read about there products and supports.
    Thanks for reply!!!
    Zachary (Honolulu, Hawaii)

  7. Oh, sorry re-read your comment. I heard other Chase Ones have a pin connection to board and not mini-usb. Mine was usb that broke off from board. Yes I can trace and identify the 4 lines (I know there’s 5 on usb) but trying to solder a wire to board is almost impossible. For me! Lol

  8. Hi, I have an UPAIR one (NOT UP AIR CHASE), and I was wondering, inside the quad is a “MOTHER BOARD” . It sits right above where you slide the battery in. I have owned two of these quads and both have smoked these boards from VERY minor bumps. first of all, why are these quads so fragile? second, is it even possible to buy and replace this “MOTHER BOARD” or is my quad now just a fancy door stop? thanks for any info VERY FRUSTRATED!

  9. Unfortunately I just notice the wording at the top of this page that said “APART FROM THE MAIN BOARD, ANY PART CAN BE ORDERED” , That sucks because the main board is what I believe I need. I only got 1 flight out of mine and only about 3 minutes and it literally just bump into the grill on my patio, and when I say barely bumped it, that’s what I mean. It bumped and I cut the throttle and it landed back down. I took the battery out to make sure everything was ok, when I plugged it back in and turned it on, smoke started coming from where the battery slides in, so I quick unplugged it just to see if mabe I did something wrong and I noticed inside that a corner of the main board had melted. Now I can only assume that the bump into the grill was what made this happen. My questions are 1. why is this thing that fragile and 2. why cant you purchase the main board. THIS SUCKS. I was thinking maybe it was just a fluke so I bought another, used of coarse, couldn’t afford another $400 so the second one I only lost $275 because the second one did the exact same thing, the only difference is I got slightly more flight time out of the second one. I actually got to fly the second one three different flights but it got down the street and I guess out of range and when I hit the return to home button, IT DID NOT RETURN TO HOME , Instead it crashed into someone’s back yard and though it didn’t sustain any visible damage , when I removed and plugged the battery back in, it smoked one of the corners of the main board. I will NEVER EVER buy another up air one drone. I only wish I could get a main board and repair the one I have. I was looking at the DJI drones but they are out of my budget at this time, maybe ill hit the lotto? LOL

  10. I have the UpAir One and my controller says “No Mov Data”. It looks like a wire might be missing on the drone landing bars. Does anyone know how I can fix this? I know nothing about working on one or what should be there.

  11. After a serious crash, I need a new shell for my UPair one plus. Did any one order the model on BangGood ? Is it the Same as original ? (One review say it’s weak plastic…)

  12. I have seen many videos talk about fpv transmitter mods. All of them say that getting the upgrade transmitter is plug and play. I have purchased two new transmitters and neither is plug and play for the cable on the original drone. Is there a cable I can get that makes it plug and play or do I need to figure out wiring mods?

  13. I’ve done that before on my Upair. I had to remove the individual wires out of plastic plug conector and transfer to new transmitter wires. Small wires can be removed with needle and magnifying glass.
    Lol. Look it up on YouTube

  14. I have an up air 1 2k and my battery died on landing, which caused my camera to stop working. I took the gimble off and found many wires pulled out of the harness. Any ideas how to fix the wiring ie wire order and new harness? I have pictures of needed. Thanks Bill

  15. Hi Olaf, I have the Upair one 2.7K version 2. After quite a hard landing on hard ground my display on the monitor cut off then came back on just before I shut down the motors. The next time I took it for a flight I found I had no telemetry or video on screen. I have still got full control of the drone, camera still records (checked sd card )and gimbal control still works, and I am able to fly it. Without telemetry it is pretty hopeless. I have tried a new transmitter TS5823L but no joy. I have 3 wires coming from the gimbal plug, a red, a black, and a blue and have tried them in the new transmitter to no avail. Can you identify the individual function of each of them or are they simply kept in that order to connect to the new transmitter, or is there something else that could have gone wrong. Any help would be greatly appreciated.

  16. Hello. I need your help. I have a drone upair one plus 4k and is damaged. I need spare parts and i cant find them nowhere. I need the plastic footings(base) of motherboard, the flex of the camera and the plastics of the camera. Please help me. Thank you very much.
    Beat regards

  17. I have allot of spare parts for impair chase one. Send me a list and pus of parts needed and I will get back to you with pics of parts I have. Ok

    1. I need the plastic base of motherboard. If you cant understand tell me your email and i can send you photo

  18. hi. my UPAIR ONE crashed on a tree while on its way to auto return. when it crashed to the tree, the battery ejected so the drone fell to the ground from a two-storey drop. To test if there was any damage to the drone, i did a test flight. And everything works fine except that there is no more video on the screen. The drone works well doing all the maneuvers. But I couldn’t see anything in the monitor. Is there any UPAIR ONE service center in the Philippines, especially in Cebu City? How much do you think is the price for the replacement of the camera in case its broken?

    1. I have an Upair One 2.7k that’s missing a gimbal screw. It’s the screw that secures the top gimbal arm to the bottom one. Can you tell me the size and where I can get one? Green was no help.

          1. Hang on, I’ll have a look. My gimbal broke during a crash but the screw is still there. I think.

  19. Hi, Ive had two of these and both had issues with the main board burning for no reason, plug thre battery in and poof, the board just started smoking but only at the corner but also cant be repaired since you cannot buy the main board. so, anyone interested in an upair one 4k that is now a paperweight or nice door stop? Its a shame to spend $400 on something, literally get a 6 minute flight and have the thing start smoking and then find out it cant be repaired. ALSO, the “RETURN TO HOME” didn’t work, I had to fly it back myself . I had to learn the hard way about what drones are good and which ones are junk.

  20. Hi can anyone help. I need the main board for a up air one does anyone know where you can get them from. Cheers Dean.

  21. at least that is what I’ve been told, if anyone knows anything different, I would love to know because I have one now I need a main board for and cant find one!!! It is very frustrating to waste $400 on this drone only to get a 2 minute flight , barely bump into something and then watch smoke pour out of it and find out that the main board melted for whatever reason and you cant fix it because nobody sells the main board. I try to warn people about this drone, it is a complete waste of $400.

  22. Anyone know where you can get the nylon/plastic pins that run through the gimbal dampers. I have lost three after a “tree/river incident”.

    1. Try this on EBay

      2017 Rubber Damping Ball + Anti Drop Pin Kit Fo…

      Item ID: 322725618323
      Quantity: 1
      Estimated delivery: Mon. 26 Feb. – Tue. 27 Mar.
      Paid: £1.98 with PayPal

  23. Sorry, these are the plastic pins that run through the gimbal dampers and hold the camera arrangement to the underside of the drone main case.

  24. Usent small “zip-ties” instead. Only purpose is to not loose camera and gimble when crashing. Of course leave zip ties loose.

    1. I have one of these up air drones that the main board melted for some reason? EVERYTHING on it is good as far as I know. its never been wrecked and before the board melted, everything worked so as far as I know, the motors still work, the gimbal, and 4K camera still work, and lights. If someone can make me a reasonable offer, its theirs!!!!!

      1. Don’t know if anyone is interested in this or not but I have the V2 of the UPAIR one. its NOT an upair chase. I bought it from banggood and I got about a four minute flight out of it before the main board melted one corner, why it did this I have NO idea, but I cant get the main board for it so if anyone is interested in it, I would sell it for $150 or OBO. everything still works as far as I know, 4MOTORS, GIMBAL, 4K CAMERA, REMORE THAT HAS 7IN SCREEN AND BATTERY. the battery has a plastic case around it, that did get a little melted but the battery is fine. still charges and holds a charge, if anyone wants this thing, let me know. I know the camera is worth at least 100. . right now its in the origal box but I disassembled it to assess damages but if anyone wants it, I can reassemble it,no problem, thanks Tim

        1. Hi Tim,

          I’m in Japan, but if the shipping charge isn’t too much I’d be sending you that money today.

        2. Is it the 2.7 camera with the three connectors on top? If so, I’m interested. I can’t find a replacement anywhere.

          1. I guess I get confused with this. I the 3.7 camera rare or something? I see the 2k/4K discussions but not so much about 2.7? Will the 4K camera work on the copter the came with the 2.7?

          2. Hi, I can send you pics via text of the camera I have if you want to give me your number. I would assume that if the connectors are the same, why not?

      2. The UPAIR one that I have for sale WILL NOT fly, obviously that is why im selling it. If I could get a main board for it , I would repair it but I cant so it sits here collecting dust. Ive had three of these things and all three left me wanting, so im done , and like I said, as far as I know, all the motors work just fine, one just wont work because I am assuming it was the esc that melted the main board??? but the camera works and the remote works, and no plastic is broken except for the plastic around the battery, it got a little melted, but the battery seems to still hold a charge, so im pretty sure its fine, just the plastic case that got damaged, just looks bad. when I flew it for the first time, I bumped it into the stove in the kitchen and it started smoking, so I quickly unplugged the battery and disassembled it and one corner of the main board is melted and destroyed so, if somebody wants it, let me know, thanks, Tim

        1. where are you located Tim?
          I know your drone doesn’t fly. I’d like to purchase your drone, just worried about the cost of shipping.

          1. Yah! Thanks anyway Tim! If I were closer it would’ve been sold. would’ve been nice having spare parts….
            Banggood just restocked cameras so I’m gonna get one there.

        2. im not sure if the 4k camera will work on any other version or not. I can send you pictures via text if you want to give me your number.

  25. GIMBAL FOR ACTION CAM:
    Can anyone tell me which version action cams I can use with this gimbal? Must it be GoPro?

  26. Does anyone know where i can get a Upair One Plus ribbon cable, mine broke and i cant find it anywhere, the camera & the gimbal is stil good i just need the cable that connects it V. 1.0 Plus

  27. I have a controller for an upair one. 7 inch screen, with the upair battery in it. My buddy sailed my bird and bought me a 4k as a replacement….different controller. Best offer and you pay shipping

  28. I am in need of a UPAIRONE 2.7K CONTROLLER my throttle joy stick seems to be broke as it is in full throttle and when I move the left stick to the right there is no resistance and it will not return to center

    1. Sounds more like a spring that came loose if you ask me.
      I would start with opening the controller and check if a spring is either loose or broken.

    1. US Contact for GTEN DRONE
      SA After sale service….USA toll free:888-853-2218
      GTEN DRONE customer service tel. #

      For the gimbal ribbon cable. I left a message and was called within a few hours.
      Mine came two cables in package, about $10.00 with shipping. I paid via PayPay and was shipped by Amazon.
      You will be speaking to UpAir customer service. Very nice. Received new cables in about a week.
      I did not ask, but they should be able to provide most parts.

      1. I tried that number but it didn’t work for me, doesnt matter, the part I need (MOTHER BOARD) NOBODY sells. I have a 4k up air one that I’m sick of looking at. the motherboard is burnt at one corner for no apparent reason so I’m assuming the esc burnt? Ive had this thing sitting around for about 2 years now. If anybody is interested in taking this thing off my hands , just make me a reasonable off and its yours. I’m very tired of looking at it. its also never been crashed, only had one 4 minute hover flight before it burnt. I’m assuming all escs are still good minus maybe one? radio, motors, 4k camera, and all plastics still good

  29. I am having trouble brand new from the box. Everything is fine with the exception of one motor wont spin (front left) I have watched a video specific to my problem followed the steps but the problem remains. Any ideas?

  30. Hi, I have a Upair one 2.7k v1. My problem is when I started it up the drone is constant peeping and one of the motors dont work at all.i even tried the trick on YouTube for resetting the motors but with no luck. Any suggestions or should i just buy a new motor.

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